Rover Com
Rover Com Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rover Com has 2.4 star rating based on 107 customer reviews. Consumers are mostly dissatisfied.
26% of users would likely recommend Rover Com to a friend or colleague.
- Rating Distribution
Pros: Easy, I have encountered a few wonderful sitters, Lovely pet sitting jobs.
Cons: Complicated web site, Web site is terrible, Would not discuss compensation for my loss.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Rover Com has 2.4 star rating based on 107 customer reviews. Consumers are mostly dissatisfied.
26% of users would likely recommend Rover Com to a friend or colleague.
- Rating Distribution
Pros: Easy, I have encountered a few wonderful sitters, Lovely pet sitting jobs.
Cons: Complicated web site, Web site is terrible, Would not discuss compensation for my loss.Recent recommendations regarding this business are as follows: "Avoid Rover for payment as much as you can", "Difficult to receive help from a person. Have tried for over two hours now.", "Stay away from website, you'll get sucked in and won't be able to leave.", "If ROVER waits 2 weeks for background check your not going to pass", "Do not use".
Most users ask Rover Com for the refund as a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Rover Com Reviews
"Petsiting are great"
My experience was excellent. All pet sitters did great service and I had a peaceful vacation. I come back to a healthy and happy dog.
"Wont pay me the $740 i am owed"
Rover messed up and wont pay me the $740 for completed work. I need help I was supposed to be paid $734 for a house sitting job i completed in April. Rover...
Phoenix, Maryland
Wont pay me the $740 i am owed
Rover messed up and wont pay me the $740 for completed work. I need help
I was supposed to be paid $734 for a house sitting job i completed in April.
Rover sent the funds to the wrong account and i did everything i could to make sure that didnt happen in the first place. Even going as far to say i was worried about this happening but they reassured me saying it would work out and i would recieve my pay to the correct account. They went from saying this would be resolved, not to worry and they would make sure i got paid to saying theres nothing they can do to resverse the payment and i should be more careful not to overlook tiny details. ???
I did everything i could to make sure this didnt happen but its my fault??
They said its up to the bank to reverse it but the bank is saying its their responsibility and they still have time to reverse it.
The payment was made through Stripe under 30 days ago so it can still be reversed yet they are saying it cant.
Even the bank said it can still be reversed so why is Rover lying to me? They started ignoring my emails when all i am trying to do is resolve the issue they created and get paid the money i am owed from Rover
User's recommendation: Avoid Rover for payment as much as you can
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lenexa, Kansas
I can’t receive any personal help.
Trying to finish a booking, and I can't do it without personal contact from an associate. Trying to do it via text just doesn't work got me Please help me.
User's recommendation: Difficult to receive help from a person. Have tried for over two hours now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Prairieville, Louisiana
Charge and booking problem
I added to my booking. Already paid for part not added to.
Put full time dog will be with sitter. Am charged for added days and also charged for days already paid for
Need help with your issue?
Get support from our consumer experts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
Elusive,hide behind emails, lack of support, no way to contact...leaving me and other customers in the loop of NO CUSTOMER SERVICE.Automated, no persons available.Wastes time.
Impossible to reach a person. This operation hides behind the on-line wall.
Customer service is a waste of time, no existent, automated, dysfunctional. Negative experience. Lack of privacy. Always demanding more personal information.
No assurance of privacy.
No way to delete account. Runaround.
User's recommendation: Stay away from website, you'll get sucked in and won't be able to leave.
Frisco, Texas
Been over 2 weeks no background check received. Never heard back from rover
This is regarding ROVER services for house sitting and dag walkers submitting background check. Maximum ROVER said it would take to approve would be two weeks.
It's been a day over 2 weeks and their excuse is there are too many background checks coming in. NOT MY PROBLEM. I can run a background check and an extensive background check in less than 48 hours. My dad is in law enforcement.
Also I have public information i can get that's available. So don't play stupid with me. You activated and deactivated my profile numerous times during the two week period. Causing confusion.
I have no problem getting my attorney involved. Take an innocent fun loving anxiety free position taking care of animal's which is my career and turning it into pandemonium. Your company is a fraud. You don't give me the option to remove my bank account.
You lost my trust, you don't need my banking information anymore or my debit card.
PissedConsumers! You won't post this. Your going to laugh.
As a matter of fact under this box that I'm writing in it says WELL DONE! talk about sarcasm.
User's recommendation: If ROVER waits 2 weeks for background check your not going to pass
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReschedule
My dog walker cancelled the day of my surgery. I tried to reschedule, but they refunded the money to a card that no longer exists.
We tried changing the card, but had no luck. They said I had to wait 5 to 7 days for my refund. That was all my money. Now, I have no money and no dog walker for the week!
I don't know what I'm going to do!
I'm crushed! You really let me down!
Preferred solution: A reschedule. I’m out for a month because of my surgery. And I really need rover to come through. Because of my money situation I can only pay one week at a time
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Montreal, Quebec
Wrong fee removed
Hey there! I am a user and I was trying to sign up to be a pet sitter and while I was completing my account and I was not done creating my account I just decided to add my card information then when I saw the fees I just deactivated my account from rover but still a 39$ fee was removed from my account for a background check I did not receive and do not need and did not request for!
I no longer want to provide service on rover I deactivated my account and I am unhappy with the service I will please need a refund back! I was not not even done creating my account and this fee is really for no reason I really need help getting a refund.
Boca Raton, Florida
Wont protect me when a sitter steals from me
My house was ransacked and items were stolen from my house by the pet sitter Derek Bigtree and his girlfriend Isabella Torres. Every drawer, cabinet, closet and jewelry box were ransacked including mydeceased parents memories. I have reported them to the local police and Rover but basically they won’t and can’t do anything about it.REALLY!!!
My experience was HORRIBLE my house was ransacked and i was robbed , my dog was highly neglected left in his kennel, no regular walks and not fed twice a day. need i say more?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lake Oswego, Oregon
Horrific
Still waiting for a manager to contact me and a full refund as promised. I will never use this company ever again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Seattle, Washington
Rover issues
I submitted all the documentation required. I am waiting for a refund...
hospital visit was paid out of pocket.
I paid the sitter. I have not heard back from anyone.
There has been no follow up as of 6/27/2024, 8:00 am.
As of 2:28 pm on 6/26, I have not heard from anyone following up on the complaint call I made this morning.
- Can be less expensive than petsmart but you get what you pay for
- No true relationship with the sitter in their home setting
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAWFUL EXPERIENCE AND NEGLECT
Our sitter canceled under 72 hours before watching our dogs because she wanted to collect the entire fee to herself and not pay the fee to Rover. Our dogs were covered in urine and needed emergency grooming when we got home.
Our floors have all buckled from accidents everywhere in our home theres *** all over our custom rugs on our staircase. Our kitchen floors have buckled due to urine. The dog peed down in the kitchen vent so now we need to have a company come and clean the vents out there is urine all in our bedroom. There is *** EVERYWHERE.
Our house SMELLS. Our neighbors said the dogs were howling barking and crying at 6am and they told us last night the dogs appeared neglected. Our neighbor across the street said the same thing. She booked another job AFTER booking with us so we had to PAY our other neighbor to come and feed and let the dogs out.
He said there were MULTIPLE piles of *** all over the first floor which he cleaned up. A few days later our sitter had to work again and we paid our neighbor AGAIN to feed and let them out and when he went inside there were MORE puddles of *** He said the dogs are definitely neglected. While on vacation our sitter texted me asking for my Netflix user name and password which unfortunately and uncomfortably gave her to keep her happy. She texted me that it was a few days she didnt pick up *** in the yard and didnt want to use the *** bags we used so I expressed shipper a pooper scooper.
We came home to *** in the yard and both neighbors yards. We are part of an HOA and we get fined for that. So we came home to having to pick up *** She used our patio out back and anchored and tied up the puppy in the yard while she was outside with her friend and boyfriend, and we found *** all along where the dog was tied up outside, which we had to pick up when we got home as well. She texted me while on vacation asking for an umbrella which I had to explain where it was.
She texted me at night asking me turn to the house temperature up 1 degree. ONE DEGREE! Which I did. She was bossy and super high maintenance BUT neglected our dogs and our home.
Our home is RUINED with dog *** I am disgusted and FURIOUS. I dont think its fair she wanted to cancel through Rover to keep the full amount BUT cause serious damage to our home that WE now have to pay. We paid her $480 then $40 to our neighbor to pick up HER slack and I bought her 2 gifts to say thank you. Gave her my personal account tv information, catered to HER every need and now have thousands of dollars of repairs.
I do not think WE should be financially responsible for HER neglect. I am so sorry to leave so a negative message but I am sickened over this. My poor dogs are a mess. Our beautiful home is ruined with urine.
Floors are buckled over *** puddles just staying on the floor. No homeowner and dog owner should come home from this EVER.
- Communication
- Neglect
Preferred solution: Compensation for SOME of the repairs and damage
User's recommendation: DO NOT EVER USE THIS PERSON
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Not getting customers
I've had River for 2 weeks now. No requests at all.
What's wrong?
I have lots of experience with pets and even paid $50 for the background for nothing. What the heck.
- Hang out with cute pets
- Earn money by walking dogs
- If you dont live in a big city no clients
Preferred solution: Full refund
User's recommendation: Unless you live in a big city, don’t get this.
Bolingbrook, Illinois
Refund for cancelled account
I called last week about a refund I should have received 2 weeks prior. I was assured that I would get a refund in a week and still havent received it!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Rover is engaging in the violation of NYS and US federal statute, Unfair and Deceptive ACts and Practices (UDAP). I booked 19 nights at a rate of $48 nightly and $58 for a holiday night.
Rover charged my credit card for 19 nights at the holiday rate of $58, i.e. $1102 instead of 18 nights at $48 and 1 holiday night of $58.
Upon calling, I was informed that that is indeed Rover's practice. This is illegal and consumers who are not as savvy concerning the law are being duped.
I will never use Rover ever again.
- I have encountered a few wonderful sitters
- Deceptive billing practices
User's recommendation: Beware of unfair and deceptive charges. Do your own math.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMush mouth commerical
Ur commerical is a joke. Listen to it.
Follow the bouncing ball. Im sick of it. And from what ive heard n seen posted ur should b out of business. Love on the wtf.
THIS IS NOT WHAT I WROTE.
YOU LEFT OUT THE ENTIRE MIDDLE PART. HOW CONVENIENT OF YOU
Preferred solution: MY ENTIRE EMAIL POSTED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer1. Ur person answering phones hung up on me. 2. This is NOT what I wrote. How convenient is that? 3. I don't have or want acct with this company. 4. There's always the BBC. 5. Just proves u are lieing
Ur commerical is a joke. Listen to it.
Follow the bouncing ball. Im sick of it.
And from what ive heard n seen posted ur should b out of business. Love on the wtf.
No where near what I wrote.
Preferred solution: Either remove ur commercial or make sense of it.
Companies Similar to Rover Com
WagWalking
“As a pet caregiver, I had a terrible experience. I just lost $50 to register and provide my background...“
American Kennel Club
The Spruce Pets
Hepper
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I am horrified that this happened to you and sadly I read similar stories from other pet parents as well, and each time I read a story, I contemplate whether or not I want to be affiliated with their site any longer, I just want to remove my profile! I could never in a million years imagine treating anyone’s pets or home with such disrespect, and I am so sorry that you and your babies had to go through all that!
Please know that not all of us sitters are like that, when I leave a home, I always make sure it is spotless and I make sure the pets keep their same exact routine as they have before I come to sit, I treat them as I would want my pets treated.
The only advice I can give to everyone, is interview a few sitters prior to choosing one, go with your gut instinct, and always have a backup up sitter as well. If someone starts telling you their rules and comes off to be bossy, that is not a good sign, nobody is doing you a favor, it works both ways, it’s a partnership and there are plenty of sitters who would love to sit for your babies!