Most helpful review

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Verified Reviewer
New Reviewer

I need a refund

First of all, I am not pissed! Not sure why that name is used for this website but, wanted to be clear about that!! I was asking about getting a refund on one of my debit cards since I was charged twice since I decided to extend 1 day more for my Shi Tzu. I was assured that I will be and could take 5-10 business days so, it will be taken care of.

User's recommendation: Definitely try it out.

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ID
#4300092 Review #4300092 is a subjective opinion of poster.
Pros
  • Amazing care for my pet
Loss
$115
Preferred solution
Full refund

Problems with booking

Sitter responded and requested meet and greet and then I never received another response. One sitter agreed to booking for holidays then called and cancelled. My dog who has severe anxiety issues will now be in a kennel with 100 barking dogs.

User's recommendation: Don’t count on in home sitters.

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ID
#4161226 Review #4161226 is a subjective opinion of poster.
Location
Memphis, Tennessee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Initial Customer Service call

Customer service was cold unempathetic did not reflect back any of my feelings or concerns and I got the feeling she wasnt even listening to most of my complaint I had to ask "are you still there"? Her tone was not warm and she acted like my safety concerns were making her annoyed and mad instead of validating my feelings. Shedid not offer a workable solution meaning that Rover would not intervene on my behalf to get a refund. They should've transferred me to their Trust and Safety dept after they heard my concerns, I found the dept on my own and they did refund me and took down my complaint.

User's recommendation: Don't believe 5 star reviews what you see or are told is not always what you get and call Trust and Safety with any concerns immediately.

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ID
#4106288 Review #4106288 is a subjective opinion of poster.
Pros
  • Trust and safety dept helpful
Cons
  • Customer service not helpful or understanding
Loss
$66
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Overcharge/emergency cancellation for safety

Got my dog out of there as soon as I could find someone else to get her which was the next day. Did not trust what I was being told and extremely concerned for her care. I was still charged for two days she wasnt there.

User's recommendation: Don't believe what they tell you about "home" boarding care.

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ID
#4106080 Review #4106080 is a subjective opinion of poster.
Pros
  • There could be some rare good ones on there
Cons
  • Dont trust 5 star reviews what the sitter tells you
Loss
$66
Preferred solution
Full refund

Started the wrong drop-in visit